Employee Experience Research

Know which lever to pull

When you want to improve employee experience, there are a hundred levers to choose from—leadership training, increased compensation, better onboarding, bonuses, and more. But without solid data, it’s unclear which ones will work, which will have no effect, and which will make things worse.

Employee experience (EX) research provides the insights you need to make the right decisions for your team—so you can stop wasting time pulling random levers and focus on what will actually help your employees thrive.

View Our Work

Employee Experience (EX) Solutions for an Automation Company

US Dept of Labor: Storytelling Workshop

Why We Measure Employee Experience

Human resource professionals have used employee satisfaction surveys for decades to understand culture and find opportunities for improvement. However, research has shown that while satisfaction is important, it’s only one aspect of an employee’s experience—and it doesn’t independently predict positive organizational outcomes.

In recent years, business and scientific communities have turned to the multidimensional construct of employee experience (or “EX”) as a better predictor of what matters. Research has shown a positive employee experience—one characterized by engagement and individual flourishing—is connected to improved outcomes including:

Better employee performance and higher productivity
Lower turnover and absenteeism
Higher customer satisfaction and company profitability
Improvements to individual mental and physical health

The BCO EX-21 Assessment

Because of the breadth and complexity of employee experience, measuring it can be challenging. Over the past few decades, researchers have identified numerous factors that contribute to employee experience and scientifically validated measures to assess them.

Boileau & Co.’s EX-21 assessment is based on decades of research and draws from validated, evidence-based scales to measure:

Employee Net Promoter Score
3 KPIs:
- Engagement
- Human Flourishing
- Intent to Stay
17 Unique Drivers that predict these outcomes

Focus Your Resources

Through descriptive statistics, correlation and driver analyses, we provide you with insights to address the specific drivers that best predict positive outcomes for your workforce.

Sometimes there’s not a one-size-fits-all solution. We offer drill-down analysis to help you understand how complex factors like department, team, demographics, shift, or business unit affect your drivers.

Once you know where to focus your effort, we can work with you to find resources or build interventions that will help your employees thrive.